NearUNow is operated by HiSpeed Wireless Broadband Ltd, a company registered in Ireland, with its registered address at Unit 25, Waterford Business Park, Cork Road, Waterford, Ireland ("we", "us", or "our").
NearUNow is a trading name of HiSpeed Wireless Broadband Ltd, registered at Unit 25, Waterford Business Park, Cork Road, Waterford, Ireland.
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Acts 1988–2018 as applicable in Ireland.
This Privacy Policy explains what information we collect through the NearUNow mobile application and website (nearunow.ie), how we use it, and your rights regarding it. NearUNow is currently free to use.
1. Who We Are (Data Controller)
HiSpeed Wireless Broadband Ltd
Unit 25, Waterford Business Park, Cork Road, Waterford, Ireland
Email: info@nearunow.ie
Website: https://nearunow.ie
2. What Data We Collect
2.1 Customers
You can browse NearUNow without an account. You do not need to sign up to see what is available near you. But some things you do in the app store information about you, and this is what they store.
- Search location — used, not kept. When you look for appointments near you, your device works out where you are and asks our servers for openings within your chosen radius (8 km by default). That position is used to answer the search. We do not keep a record of your searches or a history of where you have been.
- When you request an appointment. We store the name and phone number you type in, together with the service, the day and time, and which business it is with. The business you are requesting can see all of it — they need it to call you back and to confirm or decline. We do not ask you for an email address.
- When you post what you need. We store what you asked for, the timeframe, your town, and a rounded location. The location is deliberately blunted to roughly 100 metres before it is saved, so businesses see the area you are in and not your address. Your name and phone number are not attached — posts are anonymous. If you choose to add a WhatsApp number so businesses can reply, that number is stored and shown with the post.
- Notifications. If you allow them, we store the notification token for your device along with a last known approximate location and your chosen categories and radius. That is how we can tell you an opening has appeared near you. If you turn notifications off in your device settings, we stop using it.
- Device information — device type and operating system version, collected automatically for app stability.
What is public and what is not. A post saying what you need is public to businesses nearby, but it carries no name and no phone number. An appointment request is not public — it is seen only by you and the business you sent it to.
2.2 Business Users
- Name — the name of the business owner or account holder.
- Email address — used for account creation and sign-in.
- Phone number — shown publicly on your openings and your public page so customers can call or message you.
- Business details — business name, service categories, town, description, opening hours, services and prices, website and Instagram links if you add them, and the payment methods you say you accept.
- Premises address and location. We store your address and coordinates so we can work out how near you are to a customer. What we publish is your choice. If you set your address to approximate, your public page shows only your area — for example “Ballybeg, Waterford” — and the map point we publish is deliberately offset. Your exact address and postcode are not published. See section 2.4.
- Openings you post — the service, date, time, price if you set one, and any photo you attach.
- Appointment requests — the customer name, phone number and appointment details for every request sent to you, and whether you confirmed or declined it.
- Notification token — so we can tell you when a request arrives.
2.3 The website waitlist
If you join the waitlist on nearunow.ie we store exactly four things: the email address you typed, the town or Eircode you typed, whether you said you are looking to book or have a business, and a short source note recording which page you signed up from and any campaign tags in the link you arrived by.
We use it for one thing: to email you when NearUNow launches in your area, and to know which of the two lists to put you on. It is stored with Supabase, the same as everything else. Nobody can read the list through the website — it can only be added to. To be taken off it, email info@nearunow.ie and we will delete your entry.
2.4 Exact business addresses
A business can choose to keep its exact address private. When it does:
- the public page and the app show the area only, not the street address;
- the exact address and postcode are never sent to the public page;
- the map point we publish is offset, not the real coordinates;
- the exact address is released to a customer only after that business has confirmed their appointment, and only to that customer.
2.5 Business listings we did not receive from you
NearUNow holds a small directory of business listings compiled from publicly available sources rather than provided by the businesses themselves. If your business appears on NearUNow and you have never created an account with us, this section applies to you.
What we hold. For each listing: the business name, town and county, a business category, a publicly listed contact detail such as a phone number, Instagram handle or website, and an approximate location derived from the business address. We hold no payment details, customer records or private correspondence for these listings.
Where it came from. These listings were compiled from public sources. We did not record the specific source of each individual listing, so we cannot tell you where a particular entry originated. We consider that a shortcoming in how the directory was assembled, and we record the source of any listing added from now on.
Why we hold it (lawful basis). Legitimate interests (Article 6(1)(f) GDPR): helping people find local services, balanced against the limited and already-public nature of the information. You have the right to object, and if you do we will remove the listing.
Who sees it. Listings are displayed publicly on nearunow.ie and in the NearUNow app. They are stored with our hosting provider (Supabase). We do not sell personal information to anyone.
What a listing does not mean. It does not mean the business has joined NearUNow, created an account, agreed to anything, or been checked, verified or endorsed by us. Listings are labelled “Unclaimed” for that reason, and any appointment availability shown on NearUNow comes only from businesses that posted it themselves.
How to be removed or corrected. You can ask us to remove or correct your listing at any time, and you do not need an account:
- use the Remove a business listing form, or
- email info@nearunow.ie with the business name and town
We do not ask you to prove the business is yours before removing it — you never asked us to list it, and asking you to argue for its removal would be a barrier to a right you already have. Removing a listing does not create an account. We action removal requests within one month as required by the GDPR, and normally much sooner.
What removal actually does. Once we process your request the listing is hidden from public view immediately: it no longer appears on nearunow.ie, in the NearUNow app, in search results within the app, or on any other public surface, and it stays suppressed. To be straightforward with you, this is suppression rather than deletion — we do not erase the underlying record. We keep a minimal record of the listing and of the fact that removal was requested, for two reasons: so a future import cannot silently add the same business back, and so we can restore the listing quickly if it was removed by mistake. If a listing was removed in error, contact us and we will restore it. If you would prefer the underlying record erased entirely rather than suppressed, email info@nearunow.ie and say so, and we will deal with it.
Complaints. If you are unhappy with how we have handled your information you can complain to the Irish Data Protection Commission at dataprotection.ie.
3. How We Use Your Data
We use what we collect to run NearUNow, and for nothing else:
- to show customers the openings available near them;
- to let businesses post openings and manage their upcoming appointments;
- to pass an appointment request to the business, and to tell the customer whether it was confirmed or declined;
- to show a customer’s posted need to businesses nearby, and to pass a business response back;
- to work out how far a customer is from a business;
- to send notifications you have allowed — a new opening nearby, a request received, a confirmation, a decline, a cancellation, or a reminder before an appointment;
- to sign businesses in securely;
- to email waitlist signups when we launch in their area;
- to keep the service running, and to meet our legal obligations.
We do not sell your personal data. We do not use it for advertising, behavioural tracking or profiling. We do not process payments. A business can tell you which payment methods it accepts, but you pay the business directly and no card or bank details ever pass through NearUNow.
4. Legal Basis for Processing (GDPR)
- Contract performance (Art. 6(1)(b)) — processing your business account data is necessary to provide the NearUNow service you have signed up for.
- Legitimate interests (Art. 6(1)(f)) — using location data and device information to improve app functionality and security.
- Consent (Art. 6(1)(a)) — push notifications are only sent where you have explicitly granted permission. You may withdraw this consent at any time in your device settings.
- Consent (Art. 6(1)(a)) — anonymous app usage statistics (see section 10) are collected only if you tap Allow when the app asks. You can turn this off at any time in the app under Account → Privacy.
5. Data Storage and Security
All data is stored securely using Supabase, a third-party backend-as-a-service platform. Supabase stores data on servers located within the European Economic Area (EEA). Data is encrypted in transit using TLS and encrypted at rest.
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure. For more information on Supabase's data practices, see supabase.com/privacy.
6. The Diary, Money and your customer records
If you run a business on NearUNow, the app and the business dashboard give you a Diary for your appointments and Money for money in and money out. Everything in them belongs to your business, and this section says plainly what is kept and who can see it.
Your customer records
For each appointment we store the customer’s name and phone number, the service, the date and time, how long it takes, any note you add, and the amount you record as paid. If a service needs a patch test, the appointment carries a mark saying so — that mark is worked out once, when the appointment is made, from whether the service needs one, how soon the appointment is, and whether that phone number is new to your business.
You can also paste in a list of your existing customers, one name and phone number per line. Those records are customer details only. They are not appointments, they carry no date or time, and they exist so you can search for someone and book them again.
Money and bank statement rows
Money records what you took and what you spent: a description, an amount, how it was paid, and a category for a cost. You can also export a CSV from your own bank and upload it, so you can compare your own records with your statement. When you do, we keep the date, the description and the amount of each line.
NearUNow is not connected to your bank. We never ask for your online banking login and we could not use one. We do not keep the file you upload — it is read on your own device and only those three fields per line are stored. If your export contains an IBAN, an account number, a sort code or a card number, those columns are discarded before anything is saved.
Who can see all of this
Only your business. Your Diary, your customer records, your Money and your bank rows are visible to the account they belong to and to nobody else. No other business can see them. They never appear on your public NearUNow page, in the customer app, in search results, or in anything we publish. Your staff list is private in the same way — a customer never sees who works for you.
We can reach this information ourselves only to keep the service running, to fix a fault, or to answer a request like the ones below.
If a customer asks you to remove their details
A customer can ask either you or us. In your dashboard, opening a customer and choosing Erase customer removes their name, phone number and any notes from your records. Where an appointment has a payment recorded against it, the appointment and the amount are kept but the person is made anonymous — otherwise erasing a customer would quietly change your own takings. Everything else is deleted outright.
If a customer would rather ask us, they can email info@nearunow.ie and we will do the same thing on their behalf. If you imported a customer’s details yourself, you are the one who decided to hold them, and we act on your instruction unless the law requires otherwise.
Closing your business account
You can delete your account yourself, from Account in the app. It is permanent and it is not a pause. Deleting it removes your business profile, your Diary and every customer record in it, your imported customers, your staff list, your Money, your bank rows, your photos, your posted appointments and your sign-in. Your public page stops existing.
We cannot restore a deleted account, so if you only want to stop appearing for a while, ask us to pause you instead.
7. Data Retention
- Openings — removed or marked inactive once the appointment time has passed.
- Posted needs — carry an expiry time and stop being shown once it passes.
- Appointment requests — kept while live and afterwards as a record of the appointment, so both sides can see what was agreed. Ask us and we will delete yours.
- Business account data — kept while the account is active. On deletion, removed within 30 days except where the law requires otherwise.
- Notification tokens — kept while the app is installed and notifications are on.
- Waitlist entries — kept until launch in that area, or until you ask us to remove yours.
- Anonymous app usage statistics — kept by our analytics provider only for as long as we need them to report on how the app is used, within that provider's retention limits. They contain no name, contact details or precise location, and turning the setting off stops any further collection.
- Search location — not kept. It is used to answer a search and then discarded. The only locations we store are the rounded one attached to a posted need and the last known approximate one attached to a notification token.
8. Sharing of Data
We share data only in the following limited circumstances:
- Supabase (infrastructure provider) — your data is stored and processed on Supabase infrastructure as described above.
- Apple / Google (push notifications) — device push tokens are shared with Apple APNs and Google FCM solely for delivering notifications you have opted in to.
- PostHog (app analytics, EU) — if you allow anonymous usage statistics in the app, usage events are sent to PostHog, hosted in the European Union, which processes them on our behalf. See section 10.
- Google (website analytics) — the nearunow.ie website uses Google Analytics to count visits and see which pages are used. See section 10.
- Legal obligations — we may disclose data to comply with a legal obligation, court order, or request from a competent authority.
What is public. A business’s name, area, categories, services and prices, description, opening hours, phone number, any website or Instagram link, accepted payment methods, photos and current openings are shown publicly in the app and on that business’s page at nearunow.ie. A customer’s posted need is shown to nearby businesses without a name or phone number. Appointment requests are never public.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your data ("right to be forgotten").
- Restriction — ask us to restrict how we process your data.
- Portability — request your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at info@nearunow.ie. We will respond within 30 days.
You also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority: www.dataprotection.ie.
10. Cookies, Analytics and Tracking
In the app. The NearUNow mobile app does not use cookies. When you first use the app, it asks whether you want to share anonymous usage statistics. Nothing is collected unless you tap Allow. If you do, the app records which screens are opened, when the app is opened or closed, the app language, whether it is in customer or business mode, the app version and build, the screen size, and your device language and time zone setting. It stores a random identifier on your device so repeat visits can be counted. Your approximate country, region and city are worked out by our analytics provider from the IP address of your internet connection, the same way website analytics does; the app does not send your GPS location, and we never send your name, email, phone number, business details, bookings or anything you type. We use this only to understand how many people use NearUNow and where. You can turn it off at any time under Account → Privacy: the app then stops sending usage statistics, discards any not yet sent, and clears the identifier.
On the website. The nearunow.ie website may use essential cookies required for basic site functionality, and uses Google Analytics to count visits and see which pages are used, at the same approximate city and country level. No advertising cookies are used.
11. Children's Privacy
You must be 18 or over to register a business, and to post or respond to a modelling request. NearUNow is not directed at children, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us immediately at info@nearunow.ie.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Business users will be notified of material changes via email or an in-app notification. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of NearUNow after changes constitutes acceptance of the updated policy.
13. Contact Us
For any privacy-related queries, requests, or complaints:
HiSpeed Wireless Broadband Ltd
Unit 25, Waterford Business Park, Cork Road, Waterford, Ireland
Email: info@nearunow.ie